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How Group Risk & Health Insurance can support staff during COVID-19 pandemic

How Group Risk & Health Insurance Can Support Staff During COVID-19 Pandemic

The whole world is currently in a very strange and challenging time with the COVID-19 pandemic impacting us all and we need to make sure we are supporting each other whilst looking after our health at every opportunity.

At Hooray Health & Protection we are insurance brokers, we aren’t on the frontline of key workers supporting this country and it’s times like this we realise just how lucky we are to have the NHS.

We want to take a moment to thank every key worker out there- from the NHS, emergency workers, supermarket staff, cleaners and the many more thousands of people supporting the UK right now, we thank you.

Today, what we want to do is to let everyone know some of the support services they can receive to help them during this time if they are covered by a business health or group risk policy.

Virtual GP

Most public GP surgeries in the UK are understandably closed currently for face to face and walk in appointments as are choosing to switch onto telephone appointments to minimise the risk of spreading the COVID-19 virus.

If you are provided Group Income Protection or Business Health Insurance as part of your employee benefits package, there is a good chance you have a Virtual GP service included.

You can choose a time that works with you to book a video chat with a private doctor to discuss your health concerns or conditions and can also upload videos or pictures to the doctor who can provide advice.

Using this service can help release some of the strain for the NHS and help you get access to medical advice without any delays.

Some of the insurers that offer this service are Bupa, Unum and Yulife.

Telephone Counselling

Being in self-isolation can have a serious impact on your mental health and this risk is significantly increased for those that are living alone and are missing out on their usual day to day interactions.

Nearly all Group Life, Group Income Protection and Business Health Insurance policies provide access to some form of telephone counselling support for no extra cost with their services.

These services provide 24-hour access to confidential advice and support or just a friendly voice at the other end of the phone to talk to.

Health & Wellbeing Portals

Now we are in countrywide lock down our daily activity has significantly reduced so we need to ensure we are increasing our activity and keeping fit and healthy, however If you’re like me and the only exercise you get is walking to the shop once a day for a family pack of Doritos…it’s easier said than done.

Most Group Income Protection, Business Health and some Group Life policies provide access to well-being portals with free workouts, guides to keeping fit and a wealth of information to support your physical and mental health.

Canada Life and MetLife both offer comprehensive portals which are often available for all employees at the company and not just those covered under a Group Income Protection policy.


If you have any type of policy with Yulife or Vitality you likely have access to their interactive apps which encourage users to keep active and stay healthy through daily activity.

Using gamification during the current lockdown can add a challenge element into your daily activity by spurring you on to keep up your daily activity to access their wide range of rewards.

Hopefully this article provided some insight into the benefits you may have access through via your employee benefits.

If you are unsure what benefits your employer provides (or what benefits your policies provide your employees) then feel free to reach out to us at [email protected] even if you aren’t a Hooray Health & Protection client, it wont cost you anything, as during these times we all need to support each other.

Charlie Cousins

Founder and Director of Hooray Health & Protection, Charlie Cousins has enjoyed a career in the insurance and financial services industry spanning over the last ten years.

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