Pragya takes great pride in assisting clients with their current policies and ensuring that everything runs as smoothly as possible.
Job title:
Client Support Manager
Main responsibilities:
Being appointed as CSM, my role is to support my internal team (UK sales & account management team) with handling various administrative duties. Also liaising queries and fostering relationships with insurance companies and clients, managing their data makes this role diverse and an important part of the organisation.
Why did you join?
After 6 years’ experience of work in the UK and exploring various industries with similar responsibilities, I discovered my interest in the finance and insurance sectors. My background and passion for administrative tasks led me to apply for this role. I am eager to progress and grow with Engage, alongside a wonderful team that makes the organisation an exceptional place to work and look forward to being a part of everyday.
What qualities/experience do you bring to your role?
With my extensive experience and strong administrative skills, I bring a flexible, collaborative, and tenacious attitude to teamwork. I am eager to develop and refine my skills, continually learn, and enhance my product knowledge. I believe in implementing strategies that ensure highly organized work, effective coordination, and staying up-to-date with my tasks.
What do you like most about the company?
What I appreciate most about Engage is the collaborative and supportive team environment. The company’s commitment to fostering professional growth and continuous learning aligns perfectly with my own values. Additionally, the emphasis on organized work and effective coordination makes it an exceptional place to work and thrive.
What is the most rewarding part of your job?
Gaining knowledge about the insurance industry and its products is highly rewarding. Additionally, providing financial security and supporting our clients by building trust and strong relationships is immensely fulfilling.
What’s your favourite workplace perk?
One of my favourite workplace perks is having a well-stocked fridge with drinks, including the option to enjoy an alcoholic beverage on Fridays. Additionally, the pet-friendly environment and regular social events make the workplace enjoyable and foster a strong sense of community.
Any hobbies?
My hobbies include organizing social plans, exploring new places (travelling) and restaurants, and engaging in fun activities.
Favourite band/artist?
Ariana Grande & Diljit Dosanjh
Any guilty pleasures music wise?
No
Favourite film?
I have many favourite movies and don’t have a particular one that stands out. However, I do enjoy watching Marvel films, as well as good comedies and horror movies with strong actors and high ratings.